Q. When I use the VPN to log into the library, my WIFI stops working and the proxy server automatically switches itself off. What could be the problem?

This issue usually happens due to a conflict between your VPN settings and your network configuration. Here are a few possible causes and solutions:

1. Network or Firewall Restrictions:
   Some internet service providers (ISPs) or institutional networks block VPN traffic. Try switching to a different network or mobile hotspot to see if the issue persists.

2. VPN Split Tunneling Not Enabled:
   If split tunneling is disabled, your VPN might try to route all your internet traffic—including Wi-Fi—through the VPN, which can lead to a dropped connection. Check your VPN settings to see if split tunneling can be enabled or adjusted.

3. Conflicting Proxy Settings:
   Your device may have proxy settings that interfere with the VPN connection. Ensure that your browser or system proxy settings are set to “Automatic” or match your VPN configuration. Restart your device, reconnect to Wi-Fi, and then launch the VPN again.

• If the problem persists, contact the library's IT support team or your university’s ICT department for further assistance.